Payment and Refund Policy

Last updated on 5 November 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all courses and related services offered by reportaix through its website. The services include professional training programmes focused on live television production, covering topics such as studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups, and reliable production processes for news programmes, interviews, and live shows. The policy governs payments for course enrolments, digital materials, and any associated subscriptions or one-time purchases made by customers located in the United Kingdom. It does not extend to services provided by third-party partners unless explicitly stated in your enrolment agreement.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling and include value added tax where applicable under UK law. Course fees may vary depending on the level of access, duration, or bundle selected. Additional charges such as optional certification fees or extended access periods will be clearly shown before you complete any purchase. No hidden fees apply, but currency conversion costs may arise if you pay from outside the United Kingdom using a non-sterling card. reportaix reserves the right to adjust prices for future enrolments, with changes applying only to new bookings.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved digital wallets for course payments. All transactions undergo authorisation checks to confirm sufficient funds and prevent fraud. Payments are processed through secure third-party gateways that comply with UK data protection standards including the Data Protection Act and UK GDPR. Your payment details are never stored on our servers. In the event of a declined payment, you will receive immediate notification and the opportunity to retry with an alternative method.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Once you submit your enrolment details and payment is successfully authorised, you will receive an email confirmation containing your order reference and course access instructions. A binding contract is formed at the point of this confirmation. Until then, either party may cancel without obligation. The confirmation email also outlines the specific course start date and any prerequisites for the live television production modules you have selected.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of contract formation during which you may cancel without providing a reason. However, this right is lost once you begin accessing digital course content or download materials. For services scheduled to start within the 14-day period, cancellation is still possible before the service begins. Subscriptions for ongoing access renew automatically unless cancelled at least 7 days before the renewal date.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the cooling-off period provided no substantial digital content has been accessed. Non-refundable items include any downloaded resources, completed live sessions, or promotional bundles where the discount was applied. Courses that have already commenced or where you have participated in practical exercises on studio equipment integration are generally ineligible. Partial refunds may be considered at our discretion for extenuating circumstances such as long-term illness supported by evidence.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on our Contacts page or by emailing info@nfts.co.uk. Provide your full name, order reference number, course title, date of purchase, and a clear statement of your reason for cancellation. Include any supporting documentation if claiming under special circumstances. Requests must be submitted within the applicable time limits to be considered valid.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of your request, our team will review the details within 10 working days. We assess whether the cooling-off period applies and whether any content has been accessed. You will receive written notification of approval or rejection, including reasons if refused. If approved, the refund process begins immediately. Rejected requests may be appealed once with additional information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method. Processing typically takes 5 to 14 working days, though bank transfers or international cards may require longer. You will be notified when the refund has been initiated. Funds usually appear in your account within 10 working days of initiation, depending on your financial institution.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital course materials are subject to immediate loss of cancellation rights upon access. Subscription cancellations stop future billing but do not retroactively refund prior periods. Promotional offers are non-refundable once redeemed, and any free trial periods convert automatically unless cancelled beforehand. These rules align with UK consumer protections for distance selling of digital services.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, access remains suspended until resolved. Duplicate charges are investigated promptly, with refunds issued for any overpayments. Chargebacks are treated as cancellations and may result in account suspension. Suspected fraudulent activity leads to immediate transaction holds and reporting to relevant authorities while complying with PECR and data protection obligations.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. These include the right to receive services with reasonable care and skill, and remedies for faulty digital content. We cannot exclude liability for personal injury or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, use the contact form on our Contacts page or reach info@nfts.co.uk or 01494 671234. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG serves as our registered address for formal correspondence. We may update this policy to reflect legal changes, with the latest version always posted on the website. Continued use after updates constitutes acceptance of the revised terms.